Samuel Melo

Experiences

Project manager for implementing Media Manager at the Qatar Olympic Committee in Doha and at the Formula 1 race track Yas Marina Circuit in Abu Dhabi, United Arab Emirates
Frequent visits to Key clients (2M€) in the Middle East
Regular visits to client and prospect in Europe and Latin America
Maintain a high client retention rate analysing and interpreting the system usage data for each client
Extract key information to understand client business requirements and workflows thanks to the acquired expertise
Manage the implementation of on-line digital asset management systems as per clients requirements
Develop a close working relationship with client and with day to day administrative users. Provide guidance on best practices
Report and track system issues and feature requests using Mantis bug tracking system
Liaise with development team and product managers through established channels
Report status and resolution to clients
Dedicated team member to provide training to clients and sales people internally
Motivate and train sales people on the field and internally to promote Media Manager and Image.net on my assigned territories
Manage a team member dedicated to a key client in spain
Quarterly targets achieved for 6 years in a row

Global Digital Product Manager PIM and DAM Systems - Fluent in English, French, Spanish and Portuguese